Privacy Policy & Complaints

Forward Journeys Counseling, BV

Protecting your private information is our priority. This Statement of Privacy applies to www.forwardjourneyscounseling.com, and Forward Journeys Counseling, BV and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Forward Journeys Counseling, BV include www.forwardjourneyscounseling.com. The Forward Journeys Counseling, BV website is a Counseling Services site. By using the Forward Journeys Counseling, BV website, you consent to the data practices described in this statement.
 
Collection of your Personal Information
In order to process your request for services or information and to schedule appointments, Forward Journeys Counseling, BV may collect personally identifiable information, such as your:
 
-    First and Last Name
-    E-mail Address
-    Phone Number
 
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) signing up for special offers from selected third parties; (d) sending us an email message; (c) submitting your credit card or other payment information when ordering and purchasing services. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
 
Use of your Personal Information
Forward Journeys Counseling, BV collects and uses your personal information to operate and deliver the services you have requested.
 
Forward Journeys Counseling, BV may also use your personally identifiable information to inform you of other products or services available from Forward Journeys Counseling, BV and its affiliates.

How do we store your data?
Our Company securely stores your data in an electronic health care record keeping system called Theranest that encrypts and stores your data.

Sharing Information with Third Parties
Forward Journeys Counseling, BV does not sell, rent or lease its customer lists to third parties.
 
Forward Journeys Counseling, BV may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Forward Journeys Counseling, BV or the site; (b) protect and defend the rights or property of Forward Journeys Counseling, BV; and/or (c) act under exigent circumstances to protect the personal safety of users of Forward Journeys Counseling, BV, or the public.
 
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Forward Journeys Counseling, BV. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Forward Journeys Counseling, BV website.
 
Use of Cookies
The Forward Journeys Counseling, BV website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
 
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Forward Journeys Counseling, BV pages, or register with Forward Journeys Counseling, BV site or services, a cookie helps Forward Journeys Counseling, BV to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Forward Journeys Counseling, BV website, the information you previously provided can be retrieved, so you can easily use the Forward Journeys Counseling, BV features that you customized.
 
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Forward Journeys Counseling, BV services or websites you visit.

What Are Your Data Protection Rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: ForwardJourneys@pm.me.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
 
Security of Your Personal Information
Forward Journeys Counseling, BV secures your personal information from unauthorized access, use, or disclosure. Forward Journeys Counseling, BV uses the following methods for this purpose:
 
-    SSL Protocol
 
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
 
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
 
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and

• Direct any service providers to delete your personal information from their records.

 
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

• Debug to identify and repair errors that impair existing intended functionality;

• Exercise free speech, ensure the right of another consumer to exercise his or her right provided for by law;

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

• Comply with an existing legal obligation; or

• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

 
Children Under Thirteen
Forward Journeys Counseling, BV does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
 
E-mail Communications
From time to time, Forward Journeys Counseling, BV may contact you via email for the purpose of providing announcements, alerts, confirmations, and/or other general communication.
 
Changes to This Statement
Forward Journeys Counseling, BV reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
 
Contact Information
Forward Journeys Counseling, BV welcomes your questions or comments regarding this Statement of Privacy. If you believe that Forward Journeys Counseling, BV has not adhered to this Statement, please contact Forward Journeys Counseling, BV at:
 
Forward Journeys Counseling, BV
Email Address: ForwardJourneys@pm.me
 
Telephone number:

Netherlands: +31 (0) 65 79 50 473
USA:              +1 (360) 218-4929

How to Contact the Appropriate Authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact:

Contact the Dutch Data Protection Authority (Dutch DPA):
Postal address:
Autoriteit Persoonsgegevens

PO Box 93374
2509
AJ DEN HAAG

Telephone number: (+31) - (0)70 - 888 85 00
Fax: (+31) - (0)70 - 888 85 01

 

Visiting address:
(only by appointment)
Bezuidenhoutseweg 30
2594 AV Den Haag
Please note that when visiting the Dutch DPA you need to show a valid identification.

 

I am registered with the Dutch Institute of Psychologists (NIP). This means that my practice follows their specific complaints guidelines. These guidelines pertain to fairness, transparency and confidentiality.

 

You might, despite my carefulness, have a complaint about the practice or the treatment I provide. If this is the case, please feel free to talk to me about it. I will always listen to you and look for a way in which to turn it into a positive experience. However, if we can’t find a solution, you may approach the NIP with your complaint.

​

The independent Disciplinary Colleges from NIP will deal with your complaint.

 
Effective as of November 12, 2022